Dr. Jim Kane addressed the Capability Maturity Model Integration (CMMI), ISO 9000, Information Technology Infrastructure Library (ITIL) and Six Sigma alternative frameworks for process improvement for ...

Process inefficiency can create problems that quietly stifle productivity and potential growth. In an era of rapid digitalization, companies that lag in business process improvement risk falling ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...

Dana Miranda is a Certified Educator in Personal Finance, creator of the Healthy Rich newsletter and author of You Don't Need a Budget: Stop Worrying about Debt, Spend without Shame, and Manage Money ...

To deliver great customer experiences, firms must orchestrate a complex system of interdependent people, processes and technology. The combination of these forces is something that Forrester calls the ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Six Sigma is largely touted in the business media. More than simply a concept, Six Sigma is a metric, a methodology, and a management system. Since its creation in 1986, it has gained such a solid ...

recognize the benefit of applying the customer-driven process model. sequence the activities within the first activity block of the customer-driven process improvement model. sequence the remaining ...